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Join us in the fight against online fraud

Our mission

At SkimSafe, we build innovative cybersecurity products that make everyday life more secure. Since our launch in 2020, we’ve grown rapidly – and we’re just getting started.

Ambitious? So are we

We’re a tight-knit, fast-growing team with big ambitions, bringing together a wide range of skills in software development, fraud prevention, customer support, communication, and sales. What unites us is a shared mission: to make the internet a safer place for everyone.

Open position: Customer Support Manager

Right now, we’re looking for a Customer Support Manager on site at our Stockholm office. You will be part of a team that values curiosity, critical thinking and impact.

Job description

As a Customer Support Manager at SkimSafe, it is your responsibility that all our customers get world class support and fraud assistance.

You will be responsible for developing processes, routines, and KPI’s with the goal of delivering the highest possible customer satisfaction, as well as leading our growing customer service team.

The most important success factor at SkimSafe is attitude. We’re looking for someone with curiosity, energy, and a real drive to get things done. You don’t need to have checked every box on day one – we believe skills can be learned, but motivation is something you bring with you.

We’re growing fast in an industry that’s evolving even faster. That means we value adaptability and a proactive mindset. We don’t expect you to have all the answers – but we do expect you to want to be the best in the world at what you do within 5 years.

About you

  • You’re a skilled customer service manager who’s adaptable and can make quick decisions on how to best assist a large variation of customers. You need to think analytically and understands how to weigh different support actions against business goals.
  • You’re driven by data and results.
  • You enjoy autonomy and take ownership from day one.
  • You like to build effective processes and routines and solve problems creatively.
  • You’re not afraid to challenge assumptions – or be challenged.

Key qualifications

  • 5+ years of hands-on customer service work
  • You care about the details and love delivering great customer communication – whether it’s in writing or over the phone.
  • A problem-solver who finds joy in helping customers
  • Comfortable thinking outside the box when choosing tools or approaches
  • Fluent in Swedish and English

What we offer

Beyond a competitive salary and generous stock options, you will be a crucial and valued member of our growing team at SkimSafe. Unlike larger organizations, you won’t be treated as just another component. You’ll have significant opportunities for professional development, learning new skills, and tackling both immediate and long-term challenges as our company expands.

If you want to be part of our journey and make a leap in your career, please send an email to carl@skimsafe.se.

We are always looking for the right people so we’d love for you to come over and have a coffee, even if the right position isn’t available at the moment.